@ -45,7 +45,7 @@ Creating an account is the first step, you also have to pay for our service. It
First reflex: check that your subscription **or** your membership has not expired since the last time. You must have an expiry date later than today **and** active Internet access. Paying for months of connection is useless if you haven't a valid membership. However, they are not lost : once you're again a member, they will instantly become valid.
### Using the Wifi (wireless connection)
### Using the Wi-Fi (wireless connection)
#### I enter my password over and over again and my device does not log in
@ -78,11 +78,11 @@ The first time a device connects to the cable, a window (a captive portal) shoul
#### Which window? I didn't see anything.
Check in the list of networks (the panel that also allows you to choose a Wifi network) that your computer has detected the wired network. If so, open your browser, type intranet.auro.re in the address bar and the connection window should appear. If not, see the next question.
Check in the list of networks (the panel that also allows you to choose a Wi-Fi network) that your computer has detected the wired network. If so, open your browser, type intranet.auro.re in the address bar and the connection window should appear. If not, see the next question.
#### My device is unable to display a web page
This problem arises for Wifi routers (see also below) or other devices that are simpler than a computer. Search for the MAC address on the device, go to the Intranet and create a machine with this MAC address. Disconnect the cable, reconnect it and… maybe it will work, maybe not.
This problem arises for Wi-Fi routers (see also below) or other devices that are simpler than a computer. Search for the MAC address on the device, go to the Intranet and create a machine with this MAC address. Disconnect the cable, reconnect it and… maybe it will work, maybe not.
The reason is simple: the MAC address written on the label sometimes differs slightly from the real MAC address and the phenomenon is unpredictable. Send us an email, if possible with the MAC address you read and we'll replace it with the real value, the one our network sees passing by.
@ -90,16 +90,16 @@ The reason is simple: the MAC address written on the label sometimes differs sli
You can start by checking that there is no global problem, by looking on our Twitter [@AuroreReseau](https://twitter.com/AuroreReseau) if there is a current incident described there. If you're curious, you can also check our [monitoring](https://grafana.auro.re) service or its very simplified version, the [status](https://status.auro.re/) page. If the whole "Infrastructure" section is marked "online", the problem probably does not come from us.
If you don't see anything abnormal on these pages, we can guess you are tring to use the Wifi. You should know that the walls of Crous buildings are made of materials that are effective at attenuating the frequencies used for Wifi. As long as your room is located a little far from a terminal, for example at the end of a corridor, the network becomes difficult to use. Add to this the health situation which forces you to study at a distance, thereby putting a heavy burden on videoconferencing services and loading the network and you see the problem. No set of Wifi terminals can support such a load.
If you don't see anything abnormal on these pages, we can guess you are tring to use the Wi-Fi. You should know that the walls of Crous buildings are made of materials that are effective at attenuating the frequencies used for Wi-Fi. As long as your room is located a little far from a terminal, for example at the end of a corridor, the network becomes difficult to use. Add to this the health situation which forces you to study at a distance, thereby putting a heavy burden on videoconferencing services and loading the network and you see the problem. No set of Wi-Fi terminals can support such a load.
The wired network is always faster and more stable than its wireless cousin (a remark that applies to Aurore as much as it does to your own home), is insensitive to building materials and holds up much better to an intense load. We therefore **strongly** recommend its use, especially if you want to work, attend online courses or use a videoconferencing tool. Online players will also appreciate it. :smile:
### Sure, but what about my phone?
True that, connecting a phone to a landline doesn't seem very smart. You only need to use a device that can be plugged to the wired network and is able to re-emit its own Wifi network from your room.
True that, connecting a phone to a landline doesn't seem very smart. You only need to use a device that can be plugged to the wired network and is able to re-emit its own Wi-Fi network from your room.
- Best case scenario, your computer can be used as a wireless access point ("Wifi hotspot"). On Windows 10, follow this [short tutorial](http://jemeformeaunumerique.fr/2017/07/21/partager-connexion-wifi/). Of course, you will need to have your computer connected to the wired network first.
- You can also buy a Wifi router that will do the job (see also the previous section). As well as for USB/Ethernet adapters, Aurore keeps a few of them in reserve just in case, sold at cost price (20€ each). You can also order one yourself.
- Best case scenario, your computer can be used as a wireless access point ("Wi-Fi hotspot"). On Windows 10, follow this [short tutorial](http://jemeformeaunumerique.fr/2017/07/21/partager-connexion-wifi/). Of course, you will need to have your computer connected to the wired network first.
- You can also buy a Wi-Fi router that will do the job (see also the previous section). As well as for USB/Ethernet adapters, Aurore keeps a few of them in reserve just in case, sold at cost price (20€ each). You can also order one yourself.
## Miscellaneous
@ -113,7 +113,7 @@ As explained above, if you know you are staying for a long time (an academic yea
### Unknown machines keep logging into my account
You should know that our network identifies devices by their MAC address, normally unique to the network card (wired or Wifi) used to connect. A phone must therefore have a single MAC address and a computer two, or one if it is unable to connect by wire. There are two main hypotheses to explore.
You should know that our network identifies devices by their MAC address, normally unique to the network card (wired or Wi-Fi) used to connect. A phone must therefore have a single MAC address and a computer two, or one if it is unable to connect by wire. There are two main hypotheses to explore.
- With the stated aim of protecting the privacy of their users, some manufacturers (mainly Apple and Microsoft) have decided that their devices should by default "lie" about their MAC address on a regular basis. Our network then sees a valid connection coming from a new MAC address, which it interprets as a new device. In your profile, 'false' MAC addresses will not be associated with any manufacturer. This is not proof, but at least a clue.
