Remove whitespaces before dots in the english FAQ

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jeltz 1 year ago
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title: Need help ?
title: Need help?
menu:
main:
weight: 3
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On this page we have compiled some frequently asked questions and their answers in the usual cases. If after reading this page and trying the proposed solutions the problem persists, please contact us. To facilitate the treatment, try to give us as much information as possible. You can get inspiration from the canvas below.
"Hello, I am (first name/name) my Aurore nickname is (nickname) I live in (room). I am trying to (action) in (give details if possible), but I can't do it. I get (error message/unwanted reaction) instead. Can you please help me ?".
"Hello, I am (first name/name) my Aurore nickname is (nickname) I live in (room). I am trying to (action) in (give details if possible), but I can't do it. I get (error message/unwanted reaction) instead. Can you please help me?".
## I never had an Internet connection
### I can't create my account
#### My nickname is refused !
#### My nickname is refused!
Your Aurore nickname must only contain lower case letters, numbers and dashes. It must also begin with a lowercase letter.
Possible nicknames : jeanpierre-du-51-asv, melba-sauerkraut, i-am-number-1, kikoooooooooo
Possible nicknames: `jeanpierre-du-51-asv`, `melba-sauerkraut`, `i-am-number-1`, `kikoooooooooo`.
Forbidden nicknames : SherlockHolmes, gas_con, Катюша
Forbidden nicknames: `SherlockHolmes`, `gas_con`, `Катюша`.
#### I can't input my room !
#### I can't input my room!
We're not the Crous and so we don't know who's moving out and who's still here. It doesn't matter, you can register without indicating a room and let us know by email afterwards, we'll take care of it.
### I have created my account but I don't have Internet access
First reflex : log on to the Intranet and see if the "Internet Access" field is marked "Active". If the answer is no, read immediately below. If yes, see the next section.
First reflex: log on to the Intranet and see if the "Internet Access" field is marked "Active". If the answer is no, read immediately below. If yes, see the next section.
#### I haven't paid anything
Creating an account is the first step, you also have to pay for our service. It is a necessary contribution so that we can break even. Two choices : if you stay for a year (or at least 8 months), it is more advantageous (for you) to choose the 50€/year package. If you stay for a shorter period, you will prefer the 10€/year package for membership only, which allows you to buy months of connection at 5€ each. In this way, a single month of connection will cost you 15€ in total, two months will cost you 20€ and so on. Note that a full year would cost you 70€ instead of 50€, hence the interest of the package.
Creating an account is the first step, you also have to pay for our service. It is a necessary contribution so that we can break even. Two choices: if you stay for a year (or at least 8 months), it is more advantageous (for you) to choose the 50€/year package. If you stay for a shorter period, you will prefer the 10€/year package for membership only, which allows you to buy months of connection at 5€ each. In this way, a single month of connection will cost you 15€ in total, two months will cost you 20€ and so on. Note that a full year would cost you 70€ instead of 50€, hence the interest of the package.
#### I have paid but I still don't have Internet !
#### I have paid but I still don't have Internet!
- Check your balance, Aurore electronic wallet. If it has filled up with the amount you paid, don't panic. You can then use this balance to pay for whatever you want: simple membership, one month's connection or an annual package.
@ -42,12 +42,12 @@ Creating an account is the first step, you also have to pay for our service. It
## I used to have Internet "before" but not anymore
First reflex : check that your subscription **or** your membership has not expired since the last time. You must have an expiry date later than today **and** active Internet access. Paying for months of connection is useless if you haven't a valid membership. However, they are not lost : once you're again a member, they will instantly become valid.
First reflex: check that your subscription **or** your membership has not expired since the last time. You must have an expiry date later than today **and** active Internet access. Paying for months of connection is useless if you haven't a valid membership. However, they are not lost : once you're again a member, they will instantly become valid.
### Using the Wifi (wireless connection)
#### I enter my password over and over again and my device does not log in.
#### I enter my password over and over again and my device does not log in
Experience shows that there are three main causes.
@ -55,13 +55,13 @@ Experience shows that there are three main causes.
- You have entered the connection parameters incorrectly (especially for Android phones). Check the procedure on our help page.
- You've borrowed someone else's account with this device, even once, even for five minutes, even just to try it out. In this case, your device is linked to that person's account. To unbind it, ask this person to delete the machine (from their account on the Intranet), or send us an e-mail.
A quick word about account sharing : sharing your account with someone in need (who doesn't have a credit card for example, or has an emergency) is not in itself badly seen by the association, although it does cause the abovementioned issue. On the other hand, "cost sharing", i.e. having an account for several people (even though the basic price is low), can lead to a ban. We pay our own suppliers and we need these contributions to be financially viable.
A quick word about account sharing: sharing your account with someone in need (who doesn't have a credit card for example, or has an emergency) is not in itself badly seen by the association, although it does cause the abovementioned issue. On the other hand, "cost sharing", i.e. having an account for several people (even though the basic price is low), can lead to a ban. We pay our own suppliers and we need these contributions to be financially viable.
### Using Ethernet (wired connection)
The Internet also (and even more importantly) works with cables and some people are surprised to learn this. :smile: Warning, for wired Internet to actually work your room **absolutely** needs to appear in your Intranet. Send us an email with your complete room ID if you can't change it yourself. We will need your **complete** room ID (building, number and if you share your kitchen, please specify left/right door). Examples include G 531, J108d and B403g ('d' stands for 'right' and 'g' for 'left' in French).
#### Where do I connect the cable ?
#### Where do I connect the cable?
Check that your computer or device has an Ethernet port, recognisable by its [characteristic shape](https://test-et-avis.com/wp-content/uploads/2019/05/port-Ethernet-300x221.jpg). If it doesn't, which is probably the case with an ultra-thin laptop, you can use a USB/Ethernet adapter. You can buy it online from your favourite retailer or from us at cost price. We keep a few copies in reserve just in case.
@ -72,19 +72,19 @@ There are two types of USB for this purpose.
Either adapter costs just under 20€.
#### I have the cable, how do I do it ?
#### I have the cable, how do I do it?
The first time a device connects to the cable, a window (a captive portal) should appear on your screen by itself, asking you for your Aurore credentials. Just follow the instructions and everything will be fine.
#### Which window ? I didn't see anything.
#### Which window? I didn't see anything.
Check in the list of networks (the panel that also allows you to choose a Wifi network) that your computer has detected the wired network. If so, open your browser, type intranet.auro.re in the address bar and the connection window should appear. If not, see the next question.
#### My device is unable to display a web page
This problem arises for Wifi routers (see also below) or other devices that are simpler than a computer. Search for the MAC address on the device, go to the Intranet and create a machine with this MAC address. Disconnect the cable, reconnect it and... maybe it will work, maybe not.
This problem arises for Wifi routers (see also below) or other devices that are simpler than a computer. Search for the MAC address on the device, go to the Intranet and create a machine with this MAC address. Disconnect the cable, reconnect it and maybe it will work, maybe not.
The reason is simple : the MAC address written on the label sometimes differs slightly from the real MAC address and the phenomenon is unpredictable. Send us an email, if possible with the MAC address you read and we'll replace it with the real value, the one our network sees passing by.
The reason is simple: the MAC address written on the label sometimes differs slightly from the real MAC address and the phenomenon is unpredictable. Send us an email, if possible with the MAC address you read and we'll replace it with the real value, the one our network sees passing by.
## I have Internet, but it's slow and/or I often lose the connection
@ -94,7 +94,7 @@ If you don't see anything abnormal on these pages, we can guess you are tring to
The wired network is always faster and more stable than its wireless cousin (a remark that applies to Aurore as much as it does to your own home), is insensitive to building materials and holds up much better to an intense load. We therefore **strongly** recommend its use, especially if you want to work, attend online courses or use a videoconferencing tool. Online players will also appreciate it. :smile:
### Sure, but what about my phone ?
### Sure, but what about my phone?
True that, connecting a phone to a landline doesn't seem very smart. You only need to use a device that can be plugged to the wired network and is able to re-emit its own Wifi network from your room.
@ -121,7 +121,7 @@ You should know that our network identifies devices by their MAC address, normal
If you have any doubts, we advise you to change your password. If the notifications about added machines keep coming back, this is undoubtedly the first option and you can rest easy. If they stop quickly, then you've kicked someone out and you can rest easy too. :smile: Don't forget, what happens with **your** account is **your** legal and technical responsibility, even if you lend it out.
### I want to manage my Wi-Fi or wired machines.
### I want to manage my Wi-Fi or wired machines
Directly on [the intranet](https://intranet.auro.re/users/mon_profil/).

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