homepage/content/contact.en.md

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---
title: Contact
menu:
main:
weight: 4
---
We are *Association pour l'Union des Rézo des Résidences Etudiantes*
(Aurore).
## By opening a ticket
You can open a ticket on our intranet by follwing this link :
<https://intranet.auro.re/tickets/new_ticket/>.
We recommend using this mean of contact for a connection problem, an user
account problem or a payment problem.
## Via email
**Administrative Council** : <ca.aurore@lists.crans.org>
**Communication service** : <communication.aurore@lists.crans.org>
**Events organisation** : <events.aurore@lists.crans.org>
**Technical support** : <support.aurore@lists.crans.org>
**Treasury** : <tresorerie.aurore@lists.crans.org>
## Via Matrix.org
Matrix.org is an open and federated chat protocol. You may join a support room
dedicated to help members by follwing this link :
<https://matrix.to/#/#support:auro.re>.
{{< figure src="../../images/qrcode_support_aurore.svg" title="" >}}
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## Legal informations
[Statuts](../../docs/status.pdf)
[Internal rules](../../docs/ri.pdf)
**Official Aurore website** : <https://auro.re>
**Publicator director** : Léopold Clément (president of Aurore)
**Head office** :
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```
Aurore
Résidence Universitaire Jardins de Fleming
21 Rue André Maginot, 91400 Orsay
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SIRET : 844 681 601 00010
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```
Aurore is registered to the [RIPE](https://www.ripe.net/) as `AS43619`.