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29 lines
1.1 KiB
Plaintext
29 lines
1.1 KiB
Plaintext
Dear members,
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As you probably noticed, Aurore's Internet connection went down from March 2nd
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2:41 PM to March 3rd 3:49 PM.
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This service interruption was due to an incident in a nearby construction site,
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where an excavator severed our optical fiber. The break in the optical fiber
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caused the technicians to pull a new one as a replacement.
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Nonetheless, we would like to apologise for the inconvinence and thank you for
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your patience.
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We would also like to thank the members who reached us via
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support.aurore@lists.crans.org and Matrix to inform us of the incident, as they
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helped our technical team to confirm our diagnosis.
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Since 3:50 PM, we have not noticed any issue on our network. All services are
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working as intended. We do not declare any permanent loss in term of data or
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quality of service, in particular, our bandwidth does not seem to be affected
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by the new fiber.
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If you are still experiencing any trouble, please contact us at once at our
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support email address (support.aurore@lists.crans.org).
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To conclude, "With a great excavator comes great responsibility".
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Best regards,
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Aurore's team
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