homepage/content/contact.en.md

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title: Contact
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We are *Association pour l'Union des Rézo des Résidences Etudiantes*
(Aurore). Aurore organization was created on May 29th 2000.
On March 6th 2019, Eminet, Pac@net and Flemnet were disolved and merged
with Aurore. Nowadays, we are providing Internet at 5 dormatories in the
CROUS of Versailles.
## By opening a ticket
You can open a ticket on our intranet by follwing this link:
<https://intranet.auro.re/tickets/new_ticket/>.
We recommend using this mean of contact for a connection problem, an user
account problem or a payment problem.
## Via email
**Administrative Council** : <ca.aurore@lists.crans.org>
**Technical support** : <support.aurore@lists.crans.org>
**Treasury** : <tresorerie.aurore@lists.crans.org>
## Via Matrix
Matrix is an open and federated chat protocol. You may join a support room
dedicated to help members by follwing this link :
<https://matrix.to/#/#support:auro.re>.
{{< figure src="../../images/qrcode_support_aurore.svg" alt="QRcode to support chan on matrix" >}}
## Via Discord
Discord is a proprietary instant chat software. Some of our Matrix channels
are bridged with our Discord server.
Follow this link to join our Discord server:
<https://discord.gg/2d7KJgcxKE>
## Legal informations
[Statutes](../../docs/statuts.pdf)
[Internal rules](../../docs/ri.pdf)
**Official Aurore website** : <https://auro.re>
**Publicator director** : Aurore's board (horizontality of the leaders)
**Head office** :
```
Aurore
Résidence universitaire les jardins de Fleming
21, rue André Maginot
91400 Orsay
SIRET : 844 681 601 00028
```
Aurore is registered to the [RIPE](https://www.ripe.net/) as `AS43619`.