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title: Contact
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We are *Association pour l'Union des Rézo des Résidences Etudiantes*
(Aurore).

## By opening a ticket

You can open a ticket on our intranet by follwing this link :
<https://intranet.auro.re/tickets/new_ticket/>.
We recommend using this mean of contact for a connection problem, an user
account problem or a payment problem.

## Via email

**Administrative Council** : <ca.aurore@lists.crans.org>

**Communication service** : <communication.aurore@lists.crans.org>

**Events organisation** : <events.aurore@lists.crans.org>

**Technical support** : <support.aurore@lists.crans.org>

**Treasury** : <tresorerie.aurore@lists.crans.org>

## Via Matrix.org

Matrix.org is an open and federated chat protocol. You may join a support room
dedicated to help members by follwing this link :
<https://matrix.to/#/#support:auro.re>.

{{< figure src="../../images/qrcode_support_aurore.svg" title="" >}}

## Miscellaneous informations

```
Aurore
Résidence Universitaire Jardins de Fleming
21 Rue André Maginot, 91400 Orsay
```

Aurore is registered to the [RIPE](https://www.ripe.net/) as `AS43619`.