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title: Contact
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---

We are *Association pour l'Union des Rézo des Résidences Etudiantes*
(Aurore). Aurore organization was created on May 29th 2000.
On March 6th 2019, Eminet, Pac@net and Flemnet were disolved and merged
with Aurore. Nowadays, we are providing Internet at 5 dormatories in the
CROUS of Versailles.

## By opening a ticket

You can open a ticket on our intranet by follwing this link:
<https://intranet.auro.re/tickets/new_ticket/>.
We recommend using this mean of contact for a connection problem, an user
account problem or a payment problem.

## Via email

**Administrative Council** : <ca.aurore@lists.crans.org>

**Technical support** : <support.aurore@lists.crans.org>

**Treasury** : <tresorerie.aurore@lists.crans.org>

## Via Matrix

Matrix is an open and federated chat protocol. You may join a support room
dedicated to help members by follwing this link :
<https://matrix.to/#/#support:auro.re>.

{{< figure src="../../images/qrcode_support_aurore.svg" alt="QRcode to support chan on matrix" >}}

## Via Discord

Discord is a proprietary instant chat software. Some of our Matrix channels
are bridged with our Discord server.

Follow this link to join our Discord server:
<https://discord.gg/2d7KJgcxKE>

## Legal informations

[Statutes](../../docs/statuts.pdf)

[Internal rules](../../docs/ri.pdf)

**Official Aurore website** : <https://auro.re>

**Publicator director** : Léopold Clément (president of Aurore)

**Head office** :

```
Aurore
Résidence universitaire les jardins de Fleming
21, rue André Maginot
91400 Orsay
SIRET : 844 681 601 00028
```

Aurore is registered to the [RIPE](https://www.ripe.net/) as `AS43619`.